48 Contiguous States
SBMuscle.com ships orders within the 48 contiguous states
via UPS or USPS. Depending on product
availability, orders shipped UPS Ground usually arrive within 1-6 business
days. Packages sent UPS will not deliver
on Saturday. Accurate shipping address and phone number is required. Signature
may be required for delivery. The shipping charges are as follows:
UPS Ground
- $5.95 Flat Rate
for orders below 3lbs. (Excludes: APO/FPO- PO Boxes- Hawaii- Alaska- Pureto
Rico, International Orders)
- $7.95 Flat Rate
for orders 3lbs to 30lbs.(Excludes: APO/FPO- PO Boxes- Hawaii- Alaska- Pureto
Rico, International Orders)
- NOTE:Heavier shipments
over 30lbs will be assesed a Flat Rate of $9.95.(Excludes: APO/FPO- PO Boxes-
Hawaii- Alaska- Pureto Rico, International Orders)
- All orders shipped
to (Hawaii- Alaska- Puerto Rico) must use either USPS Mail or UPS. Flat Rates
do not apply to these states, NO EXCEPTION.
- All orders shipped
to (PO Boxes- APO/FPO) must use United States Postal Service(USPS). Flat Rates
do not apply to these addresses, NO EXCEPTIONS.
UPS Next Day, 2nd Day, and 3 Day Select are also available.
The cutoff time for these options is 1:00 PM PST.
3 Day Select, 2nd Day Air, Next Day Air rates are determined
by weight and distance of the package
Most orders are shipped out same or next day depending on
stock availability. Depending on the volume of orders that day, the cutoff time
is 1:00 pm PST
We do NOT request or require a signature for UPS deliveries,
but we cannot for we the driver to leave the package if no one is home. If you live in a relatively low crime area
and the risk is small, the driver will usually leave the package at your door
or other safe area, but it is solely up to your UPS driver's discretion whether
or not to require a signature. This
also applies to any special shipping instructions that you have asked us to
include on your shipping label.
UPS does not deliver on weekends or holidays. Do not include these days when estimating
your expected delivery date.
USPS Priority Mail
Priority mail rates are determined by weight and distance of
the package. This shipment method only takes 2 - 3 days and even includes
Saturdays!
Most orders are shipped out same or next day depending on
stock availability. Depending on the volume of orders that day, the cutoff time
is 1:00 pm PST
We will charge you a $10 fee for shipments that are either
re-routed after leaving our warehouse or are incorrectly addressed due to
customer's error. Shipping labels are
generated directly from the shipping information you have entered. If you provide us an incorrect zip code or
other addressing error e.g. incorrect or missing apartment number you will be
charged the $10 fee since the shipping company will charge us a fee for this
correction.
Because our shipping warehouse is located in the state
ofCalifornia, packages to Californiaaddress will be delivered much faster than
to other states. The average delivery estimate for a UPS Ground package to a
Californiaaddress is 1 business day after processing. So most packages will be
recieved in the quickest possible time. You can use this information to your
advantage and ship UPS Ground instead of 2nd or 3rd day shipping, and still
receive your package quickly.
All APO/FPO orders must use USPS Priority Shipping method in
order to ship.
- Flat Rate Military
$12.95 for all packages weighing up to 8lbs.
- Anything over 8lbs
will be charge the published rate for USPS priority mail. Make sure you check this shipping method is
you are shipping orders to APO/FPO addresses.
- Please make note
even though APO/FPO orders go overseas, it is still a domestic shipment and the
shipping country should still remain as USA.
This will vastly reduce your shipping charges and you will be charge
domestic rates and not international rates.
All FPO/APOorders are
sent through U.S. Postal Service
General Shipping Policies
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- Orders are shipped
within 24 hours. (subject to product availability)
- Orders place on
Friday(after cutoff time),Saturday, Sunday or Holidays will be shipped the next
business day.
- Tracking information
will be provided to customers with valid email addresses.
- All US Domestic
orders will be shipped UPS or USPS
- Orders must be
placed before 1 PM (pacific) to be eligible for same day shipping.
- PO Box- APO/FPO-
Hawaii, Alaska, Puerto Rico address must use USPS priority mail ( NO
EXCEPTIONS)
- Not responsible
for delays in delivery due to address inconsistencies, weather or any other
uncontrollable acts.
SBMuscle.com is
not responsible for any lost packages which are incorrectly addressed due to
customer error. Again, we generate our
shipping labels from the informationthe customerprovides us, so if you give us
an incorrect or incomplete address (incorrect zip code, missing
apartment/suite/office number/name, etc.) and your package is lost,
SBMuscle.com is not responsible.
A fee of $11 may
be charged for shipments that are either re-routed after leaving our warehouse
or are incorrectly addressed due to customers error. Shipping labels are
generated directly from the shipping information you provide. This includes PO
Box orders sent UPS.Note:UPS does not deliver to PO Boxes.
Even though we put
a high priority on express packages, we may run into stock shortages that may
delay delivery. Due to our high volume, items are sold first come first serve
which may create flash stock outages even though items may show in stock at
time of order.
Although we manage our back stock closely we sometimes
experience what are known as flash outages. These stock outages happen when an
item sells out faster than the orders are filled. When this occurs it can
create delays on delivery.
We continuously adjust stock levels to minimize shipping
delays but we are sometimes limited by product availablity from the
manaufacturer, due to manufacture back orders or delayed delivery from the
manufacture. If you have any questions, contact our sales department to verify
stock availability.
We ship all international orders via United States Postal
Service(USPS priority mail). Orders
normally take 7-14 days for delivery.
But sometimes can take up to 20 days, depending on customs.Our Flat
Rates do not apply to International Orders.
All shipping charges will be based on USPS International
priority shipping rates. The shipping cost will be automatically shown based on
the weight and destination of your order. Depending on what is in your shopping
basket, the rate will be different. The rate is shown inUS Currency only.The
shipping fee reflects the base shipping charge and do not include customs
duties and taxes. Refusal or failure to pay your local duty or tax may affect
your ability to place orders with us in the future.
AFTER PLACING YOUR ORDER
Your tracking number will be sent to you via e-mail within
48 hours after your order shipped. You will have access to all of the
information regarding the status of your package including detailed tracking
and transit updates. The tracking information will also inform you of up to
date information regarding customs clearance.
Import Taxes:We ask that you please be aware of local custom
and importation laws. You may have to pay import taxes, customs duty, or any
additional charges that may come with custom clearance in your country. Customs
policies vary widely from country to country; you should contact your local
customs office or tax authority for information specific to your situation.
Additionally, when ordering from SBMuscle.com, you are considered the importer
of record and must comply with all laws and regulations of the country in which
you are receiving the goods.
- We cannot be
responsible for any tariffs, customs restrictions or other regulations that
apply in countries outside the United States. We encourage you to speak with
your customs office if you have any questions.
- Do not order
items that are illegal to import into your country. Laws are different in every
country. It is the customer's responsibility to check with their Customs office
to see if their country permits the shipment of our products to their country.
A 15% restocking fee will be applied to orders returned by customs as illegal
to import.
- If for any reason
the package is seized by Customs Officials, we will not issue a refund unless
all products are returned to us in their original condition.If one item is
seized by Customs and the remainder is delivered to you, we will not refund the
cost of the seized item. If the package is returned to us by Customs Officials,
the customer is still responsible for any shipping charges. A 15% restocking
fee will be applied to orders returned by customs as unclaimed
Each country has different laws and regulations about buying
products from other countries. Before you place your order, please be sure of
your local customs laws concerning the shipment of dietary supplements. We can
not possibly keep up with all the laws in every country. It is your
responsibility to know what is legal and what is not. We will always ship
discreetly for your privacy.
We cannot be held responsible or accountable for any taxes,
duties, tariffs or any quarantine fees or package warehousing fees assessed by
your local customs office. These charges are separate from your shipping
charge, and you will be billed directly from them. For custom information,
visit the U.S. Department of Commerce Trade Information Center.
Each Countries may require various types of import licenses.
SBMuscle.com will not knowingly ship any products to any countries that may
require any type of license. SBMuscle.com will not be held responsible or
liable for any problems that result at your local customs office.No refunds
will be given for items that are seized at your local customs
office.SBMuscle.com will not be held liable for any customs duties or taxes
that arise from your local customs office. Any duties or taxes that may apply
are your responsibility. By ordering from our site you are stating that you
agree to our shiping policy and terms of condition.
Our international shipping prices reflect the base shipping
charge not including customs duties, taxes. If you refuse to pay your local
duty or tax and the carrier bills SBMuscle.com for the unpaid charges, we will
re-charge you for the applicable amount. Failure to pay customs duties and
taxes may also jeapordize or terminate your ability to place future orders. If
you are unsure of your country's import policies, please check with them before
ordering.
Declaration of Value and Contents:
Please note that we declare the full value (minus the
shipping charge) of your order on the shipping label. Also, we label the
contents asNutritional Supplements for Personal Use.
Your Shipping Address and Phone Number:
Please make sure your shipping address and your phone number
is full and complete and in English. The phone number may be used by USPS or SBMuscle.com to contact you, in case
they have problems delivering your order.
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International Payment Requirement
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FIRST TIME INTERNATIONAL BUYER
For your protection
and ours, it is important to make sure credit cards are being used by their
proper owners. Customers ordering over $50.00 for the first time from
SBMuscle.com will need to fax or email us the following information. Please fax
to (1-714-884-3843) or email to us atCustomer@sbmuscle.com In order for SBMuscle.com to better serve
you, the following information is required.
To process the
order we will need a copy
- A monthly credit card statement or bill. (This is the
document that shows your charges for that month.).
- A copy of the front and back of your credit card.
- A copy of a utility bill that shows your shipping address
OR
Email us the authorization code for that particular
transaction. The authorization code can easily be obtained by calling your card
issuing bank or by logging into your online banking account or by calling your card company. The authorization code will be listed under
the details of this transaction. Please
email us the authorization code along with your name and order/invoice number.
NOTE: THE AUTHORIZATION CODE IS NOT THE CCV NUMBER.
PLEASE NOTE:Your order will not ship until one of the two
requirements are met. Email us or fax us
this information as soon as you make the order to insure your order is shipped
out immediately.
Please understand that this is done to protect you as the
customer from fraudulent charges.
Your privacy is assured. Please understand that we respect
your privacy and have no interest in your personal spending habits. We do not
sell or distribute any of your personal information. The extra step of faxing
information is necessary for your protection and ours, to make sure you are the
actual credit card holder. We reserve the right to cancel any order that is
unable to be verified or processed. We appreciate your cooperation and
apologize for any inconvenience we may have caused.
Please Note:This requirement is only for International
customers ordering for the first time. If you have ordered from us before, you
don't need to fax us your credit card information.